International Journal of Physical Distribution & Logistics Management: Volume 20 Issue 6
Subject:
Table of contents
Customer Satisfaction: A Comprehensive Approach
Pieter J.A. Nagel, Willem W. CilliersIn recognising the need to research the conceptof customer satisfaction the study aims to developa strategic approach to measuring a customer′ssatisfaction with a particular…
6539
ISSN:
0960-0035e-ISSN:
1758-664XISSN-L:
0960-0035Online date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Ivan Russo
- Professor Shashank Rao