Information Technology & People: Volume 32 Issue 4

The role of structural assurance on previous satisfaction, trust and continuance intention: The case of online betting

Patrick McCole, Elaine Ramsey, Andrew Kincaid, Yulin Fang, Huifang LI

Varied accounts exist regarding the role of trust and satisfaction in online continuance intention and contexts within which this occurs. The purpose of this paper is to consider…

Can an apology change after-crisis user attitude? The role of social media in online crisis management

Ying Li, Ke Yang, Jin Chen, Sumeet Gupta, Feiyang Ning

Drawing upon the Elaboration Likelihood Model, the purpose of this paper is to examine how the characteristics of social media moderate the effect of a firm’s apology on the…

How stage theorizing can improve recommendations against phishing attacks

Alain Tambe Ebot

Phishing remains a major cybersecurity problem. Mainly adopting variance approaches, researchers have suggested several recommendations to help users avoid being victimized in…

Do employees in a “good” company comply better with information security policy? A corporate social responsibility perspective

Hyungjin Lukas Kim, Jinyoung Han

The purpose of this paper is to investigate the impact of corporate social responsibility (CSR) on employees’ compliance behavior concerning information security policy (ISP). A…

An empirical study of purchase behaviour on social platforms: The role of risk, beliefs and characteristics

Vladlena Benson, Jean-Noel Ezingeard, Chris Hand

Social media users’ purchasing behaviour is yet to be fully understood by research. The purpose of this paper is to investigate how purchase intention is affected by social media…

The mobile phone as an argument for good governance in sub-Saharan Africa

Simplice Asongu, Sara le Roux, Jacinta C. Nwachukwu, Chris Pyke

The purpose of this paper is to present theoretical and empirical arguments for the role of mobile telephony in promoting good governance in 47 sub-Saharan African countries for…

Imagine, feel “there”, and flow! Immersive experiences on m-Facebook, and their affective and behavioural effects

Inma Rodríguez-Ardura, Antoni Meseguer-Artola

Mobile Facebook (m-Facebook) creates many business opportunities for brands and firms while increasingly drawing interest in scientific literature. However, research is scarce on…

Establishing a partnership between top and IT managers: A necessity in an era of digital transformation

Anton Manfreda, Mojca Indihar Štemberger

A poor relationship between top management and IT personnel is often denoted as a business–IT gap. In an era of digital transformation, bridging this gap and establishing a strong…

The effects of moral disengagement and organizational ethical climate on insiders’ information security policy violation behavior

Hao Chen, Patrick Y.K. Chau, Wenli Li

The purpose of this paper is to develop a model that integrates moral disengagement (MD) and organizational ethical climate (OEC) to understand information security policy (ISP…

Nudging with construal level theory to improve online password use and intended password choice: A security-usability tradeoff perspective

Jeffrey P. Kaleta, Jong Seok Lee, Sungjin Yoo

The purpose of this paper is to focus on a potential tradeoff between security and usability in people’s use of online passwords – in general, complex passwords are secure and…

Evaluating digital public services: A contingency value approach within three exemplar developing countries

Rana Tassabehji, Ray Hackney, Takao Maruyama

The purpose of this paper is to consider recent field evidence to analyse what online public services citizens need, explores potential citizen subsidy of these specific services…

Predicting Users’ willingness to diffuse healthcare knowledge in social media: A communicative ecology perspective?

Xiao-Ling Jin, Zhongyun Zhou, Xiaoyu Yu

The purpose of this paper is to investigate why users are willing to diffuse healthcare knowledge in social media by drawing on the communicative ecology theory (CET) and prior…

Disease risk and its moderating effect on the e-consultation market offline and online signals

Jia Li, Jie Tang, David C. Yen, Xuan Liu

The purpose of this paper is to investigate the moderating effect of disease risk in terms of the major signals (i.e. status, reputation and self-representation) on the…

Software piracy and bundling in the cloud-based software era

Xiong Zhang, Wei T. Yue, Wendy Hui

In the cloud computing era, three merging developments in software industry are: cloud and on-premises software may offer complementary value to each other; cloud software service…