Table of contents
Online service marketing and delivery: the case of Swedish museums
Stefan LagrosenThis article addresses service marketing and service delivery over the Internet. Some service activities – information, education and entertainment – can be delivered as well as…
3790
Joining the backstage: locality and centrality in an online community
Wayne G. Lutters, Mark S. AckermanThe design of viable, small‐scale community spaces on the Net is often a hit‐or‐miss affair. To better understand promising approaches in this design space, it is necessary to go…
1517
Managing information systems for service quality: a study from the other side
Pratyush Bharati, Daniel BergSystem quality, information quality, user IS characteristics, employee IS performance and technical support are identified as important elements that influence service quality. A…
4606
Dangers inherent in the use of techniques: identifying framing influences
Carl Adams, David AvisonThe literature about the development of information systems tends to concentrate on methodologies, techniques and tools. There is significant published research about the…
1360
ISSN:
0959-3845e-ISSN:
1758-5813ISSN-L:
0959-3845Renamed from:
Office Technology and PeopleOnline date, start – end:
1992Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Prof Edgar Whitley
- Prof Kevin Crowston
- Prof Yulin Fang
- Prof Jyoti Choudrie