The International Journal of Logistics Management: Volume 20 Issue 2

Organizational alignment and supply chain governance structure: Introduction and construct validation

Bryan Ashenbaum, Arnold Maltz, Lisa Ellram, Mark A. Barratt

The purpose of this paper is to introduce and validate two new constructs with the potential to sharpen our understanding of how and why firms integrate their internal supply…

Controlling for logistics complexity: scale development and validation

Adriana Rossiter Hofer, A. Michael Knemeyer

The purpose of this paper is to develop and validate a basic scale for general logistics complexity that allows researchers to control for this issue in their studies.

Measuring brand equity for logistics services

Donna F. Davis, Susan L. Golicic, Adam Marquardt

The purpose of this paper is to present a test of scales that measure brand equity and its two dimensions – brand image and brand awareness – in the context of logistics services…

Measuring process orientation

Haozhe Chen, Yu Tian, Patricia J. Daugherty

The purpose of this paper is to empirically develop a valid measurement scale for process orientation – a critical supply chain management (SCM) concept that warrants greater…

Some measures of interorganizational citizenship behaviors: Scale development and validation

Lauren R. Skinner, Chad W. Autry, Charles W. Lamb

The purpose of this paper is to describe the development of a scale for measuring interorganizational citizenship behaviors (ICBs). ICBs are types of tactical boundary spanning…

Supply chain security culture: measure development and validation

Zachary Williams, Nicole Ponder, Chad W. Autry

The purpose of this paper is to present a newly developed scale useful for measuring supply chain security culture (SCSC), defined as the overall organizational philosophy that…

Assessing consumer attitudes toward off‐site customer service contact methods

Ronn J. Smith, Cuneyt Eroglu

This paper aims to present the development of a scale, off‐site customer service (OCS), which assesses the factors that are important in consumer evaluation of an off‐site…

A multi‐dimensional construct of commercial motor vehicle operators' attitudes toward safety regulations

Matthew A. Douglas, Stephen M. Swartz

The purpose of this paper is to develop a measurement scale to assess over‐the‐road commercial motor vehicle operators' attitudes toward safety regulations.