The International Journal of Logistics Management: Volume 18 Issue 2

Customer service in the Baltic region: an exploratory analysis

Carol J. Johnson, Curtis M. Grimm, Valdis Blome

The goal of this research is to identify which service activities contribute most to customer satisfaction in the technical wholesale industry in the Baltic States.

Building supply chain collaboration: a typology of collaborative approaches

Judith M. Whipple, Dawn Russell

This research aims to examine the characteristics, requirements, benefits, and barriers to various collaborative relationships and proposes a typology of collaborative approaches.

Risk and supply chain management: creating a research agenda

Omera Khan, Bernard Burnes

The aim of this paper is to develop a research agenda for risk and supply chain management. This is achieved by reviewing the literature on supply chain risk and locating it…

Interorganizational adaptation in supply chains: a behavioral perspective

Desirée Knoppen, Ellen Christiaanse

This paper aims to develop the concept of interorganizational adaptation (IOAD) in customer‐supplier dyads, and more specifically its behavioral dimension and its main impacting…

Managing complexity in agile global fashion industry supply chains

Ron Masson, Laura Iosif, Grant MacKerron, June Fernie

The purpose of this paper is to examine the agile supply chain management practices adopted by UK clothing retailers in order to effectively manage the supply of innovative…

Supply network performance measurement: future challenges?

Chris Morgan

This reflective paper aims to identify and discuss key areas for the development of, and research into, supply network performance measurement systems.

Logistics collaboration in supply chains: practice vs. theory

Erik Sandberg

This paper aims to present results from a survey that investigates the situation in real world supply chains concerning logistics collaboration.

Improving supply chain performance through improved visibility

Paul A. Bartlett, Denyse M. Julien, Tim S. Baines

This paper seeks to investigate the links between different types of visibility, joint initiatives and business performance using the concepts of transparency as a measure of…