The International Journal of Logistics Management: Volume 14 Issue 2

Supply Chain Event Management: Three Perspectives

Andreas Otto

Supply Chain Event Management (SCEM) addresses a fundamental business problem: inter‐organizational processes rarely execute as scheduled, since they happen in an environment…

The Customer Service Management Process

Yemisi A. Bolumole, A. Michael Knemeyer, Douglas M. Lambert

Customer service management is the supply chain management process that represents the firm's face to the customer. The process is the key point of contact for administering…

The Manufacturing Flow Management Process

Thomas J. Goldsby, Sebastián J. García‐Dastugue

Manufacturing flow management is the supply chain management process that includes all activities necessary to move products through the plants and to obtain, implement, and…

Positioning the Role of Collaborative Planning in Grocery Supply Chains

Mark Barratt

Supply chain integration is to a large extent still only a promise, despite considerable efforts by organizations and their customers and suppliers. Lack of visibility across the…

Evaluating the Applicability of Merge‐in‐transit

Timo Ala‐Risku, Mikko Kärkkäinen, Jan Holmström

The physical distribution of goods is one of the key success factors in fast moving markets. Many companies are involved in the search for efficient distribution alternatives, as…

Measuring Cash‐to‐Cash Performance

M. Theodore Farris, Paul D. Hutchison

The cash‐to‐cash (C2C) metric has evolved as one of the first measurements bridging across the firm. Therefore, it is important for managers to understand how the C2C metric is…

Evaluating the Supply Chain Role of Logistics Service Providers

Yemisi A. Bolumole

The shift from traditional and functional third‐party logistics to comprehensive supply‐chain relationships has significant implications for the role of third‐party logistics…