International Journal of Service Industry Management: Volume 18 Issue 3

Assessing the market valuation of e‐service initiatives

Jiun‐Sheng Chris Lin, Woan‐Yuh Jang, Kuan‐Jiun Chen

This study aims to examine how e‐service initiatives affect a firm's market valuation. To provide further insight, paper also assesses the impact of technology acquisition mode…

Self‐service technology and online financial service choice

Xin Ding, Rohit Verma, Zafar Iqbal

The application of self‐service technology in transaction‐based e‐service (e.g. online financial services) creates a challenge for firms: what combination of features should they…

Effects of price promotions on the perceived price

Sara Campo, María J. Yagüe

This paper seeks to incorporate the study of the effect of price promotions into the traditional scheme of perceived price.

An empirical investigation of consumer control factors on intention to use selected self‐service technologies

Adesegun Oyedele, Penny M. Simpson

The purpose of this study is to build on prior work to empirically test the possible effects of control‐related consumer difference variables on the decision to use self‐service…

Purchased business services influence downstream supply chain members

Darline Vandaele, Paul Gemmel

Supply chain management and business networks have gained increased attention in services settings. The purpose of this research is to investigate the impact of external purchased…

Marketing: Broadening the Horizons

Barry J. Babin

Research and practice in marketing, human resources and operations management in services – perspectives from Asia