International Journal of Service Industry Management: Volume 18 Issue 2

An examination of strategic alliances and the origins of international banking in Europe

Rehan ul‐Haq, Barry Howcroft

The purpose of the paper is to explain how and why strategic alliances, in the form of clubs and consortiums, played an important role in the internationalisation of banks.

Internationalization of professional service firms as learning – a constructivist approach

Markus Reihlen, Birgit Alexandra Apel

Internationalization process research has conceptualized the cross‐border move of firms as a process of learning. Yet, little attempts have been made to develop a constructivist…

Networks and Australian professional services in newly emerging markets of Asia

Susan Freeman, David Cray, Mark Sandwell

To understand better how professional services firms (PSFs) use networks to gain entry into newly emerging markets (NEMs), to analyze how such firms are assisted in this process…

Territories still to find – the business of hotel internationalisation

David Litteljohn, Angela Roper, Levent Altinay

The purpose of this paper is to present directions for researching “new territories” by systematically reviewing contemporary research in the area of hotel internationalization.

The internationalization of retailing: Factors influencing the choice of franchising as a market entry strategy

Anne Marie Doherty

The purpose of this paper is to examine the factors that motivate international retail companies to choose franchising as a method for entering international markets.

The globalization of law firms: managerial issues

Susan Segal‐Horn, Alison Dean

To identify and discuss the changes arising within very large law firms from the pressure to provide global services and the issues for firms in implementing cross‐border…

Special issue on Research and practice in marketing, human resources and operations management in services – perspectives from Asia

Guest editorial

Levent Altinay, Angela Roper