European Business Review: Volume 32 Issue 3

Guest editorial

Zhanna Belyaeva, Demetris Vrontis, S.M. Riad Shams, Alkis Thrassou, Antonino Galati

Emotional intelligence and perceived negative emotions in intercultural service encounters: Building and utilizing knowledge in the banking sector

Alkis Thrassou, Gabriele Santoro, Erasmia Leonidou, Demetris Vrontis, Michael Christofi

This paper aims to explore the perceived negative emotions of both customers and frontline service employees (FSEs) during intercultural service encounters (ICSEs); and the…

The efficiency of GCC banks: the role of intellectual capital

Amina Buallay, Allam Mohammed Hamdan, Sameh Reyad, Sherine Badawi, Araby Madbouly

This study aims to examine the impact of intellectual capital (IC) efficiency on bank’s operational, financial and market performance.

SME network relationships and competitive strategies in the agri-food sector: Some empirical evidence and a provisional conceptual framework

Luca Camanzi, Carlo Giua

The purpose of this paper is to identify the main factors influencing agri-food small and medium enterprises (SMEs) participation in business networks and to evaluate the impacts…

Territory-based knowledge management in international marketing processes – the case of “Made in Italy” SMEs

Giuseppe Festa, Matteo Rossi, Ashutosh Kolte, Mario Situm

This study aims to analyze the territory as a distinctive factor through which the concept and practice of “Made in Italy” operates. Specifically, the study considers the role of…

The perception of entrepreneurship culture by internal university stakeholders

Tomasz Kusio, Mariantonietta Fiore

As nowadays the knowledge economy puts a strong emphasis on the universities’ role in the present economy, the recent challenge focuses on the interrelations between…

Capacity building for transnationalisation of higher education: Knowledge management for organisational efficacy

S.M. Riad Shams, Rajibul Hasan

Transnationalism and transnational concept are extensively researched in many social science areas; however, transnational management and transnational marketing is relatively a…

What drives the process of knowledge management in a cross-cultural setting: The impact of social capital

Mojtaba Rezaei, Vahid Jafari-Sadeghi, Stefano Bresciani

This paper aims to consider the role and influence of social capital (SC) on knowledge management (KM) and sets out to develop an understanding of the importance of the impact of…

Reinforcement of brands of faith with the paradox of cultural divergence in Indian perspective

Baba Gnanakumar

Self-esteem values, with the new art of living, in the minds of Indians, lead to establish faith among the spiritual organization. Later on, the spiritual organizations brand…

Don’t play the odds, play the man: Estimating the driving potency of factors engendering knowledge hiding behaviour in stakeholders

Abraham Cyril Issac, Rupashree Baral, Timothy Colin Bednall

The nature of knowledge and the way it is assimilated do play a vital role in influencing knowledge sharing tendencies. These specific factors coupled with the ineffectiveness of…