Table of contents
The antecedents of customer satisfaction with online travel services: a conceptual model
Khaldoon (Khal) Nusair, Jay KandampullyThe purpose of this study is: to examine the travel web sites quality dimensions that ultimately influence customers' satisfaction; and to conduct content analyses on the five…
Value adding in foreign markets: A three‐country study of associations of strategy and performance
Anders PehrssonThe purpose of this paper is to extend our knowledge of industrial firms' international strategy implementation by exploring key associations pertaining to types of value adding…
Management and leadership: buccaneering or science?
Hester Nienaber, Gerrie RoodtThis paper aims to determine the views of a select group of manager‐students on general management and leadership and whether or not their views correspond to classical management…
Low‐tech, small‐ and medium‐sized enterprises and the practice of new product development: An international comparison
Martti Lindman, Barbara Scozzi, Carmen Otero‐NeiraThe purpose of this study is to examine the new product management practices adopted by low‐tech small and medium‐sized enterprises (SMEs) in the context of design‐intensive…
Specification of core competence and associated components: A proposed model and a case illustration
Urban LjungquistTo outline a core competence model by exploring links between core competence and the associated concepts of competencies, capabilities, and resources, and by proposing…
ISSN:
0955-534Xe-ISSN:
1758-7107ISSN-L:
0955-534XOnline date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Goran Svensson