Health Manpower Management: Volume 19 Issue 4

TEAMWORK BRINGS TQM TO HEALTH CARE: LESSONS FROM THREE YEARS OF TEAM ACTIVITY

Henry C. Anderson

Looks at the Swedish American Hospital institutions in Rockford,Illinois, USA which serves 700,000 people. The system incorporates fourclinics, three smaller hospitals and 230…

PROVIDING A PERSONAL SERVICE IN THE TRENT REGION

Angela Schofield, Norma Raynes

Reports evaluation of the Trent Regional Health Authority′s“Providing a Personal Service” initiative, one of the firstmajor quality management strategies in the NHS. The…

THE THREE Cs OF STAFF COUNSELLING

Craig Newnes

Describes why and how a staff counselling service was set up atShropshire Health Authority. Details the different phases of itsdevelopment and the problems encountered.

MANAGEMENT DEVELOPMENT AND CHANGE IN A DEMANDING HEALTH CARE ENVIRONMENT

James A. Johnson, R. Wayne Boss

The problems facing many US health care organizations may provecritical for survival for many of them. Outlines the nature of theproblems: increased patient demand, tensions among…

MEASURING MANAGEMENT TRAINING: TWO NEW INSTRUMENTS

Sheila Newman, Derek Milne

Seeks to enhance the measurement of training; describes thedevelopment of psychometrically sound and practical measures to assessoutcomes relating to in‐service management…

BS 5750: THE MESSAGE FOR MANAGERS

Paula O′Brien

Quality has become an increasingly important issue. Describes asurvey conducted within a training organization examining theimplementation of a quality initiative BS 5750. Its…

MANAGERIAL EFFECTIVENESS AND THE PUBLIC SECTOR: A HEALTH SERVICE EXAMPLE

Stephen George Willcocks

Attempts to address the question of managerial effectiveness in theUK′s National Health Service, with particular reference to doctorsholding managerial positions as clinical…