International Journal of Health Care Quality Assurance: Volume 29 Issue 3

Measuring quality in community based housing support - the QPC-H instrument

Lars-Olov Lundqvist, Mikael Rask, David Brunt, Ann-Britt Ivarsson, Agneta Schröder

The purpose of the study was to test the psychometric properties and dimensionality of the instrument Quality in Psychiatric Care – Housing (QPC–H) and briefly describe the…

Measuring patient-perceived hospital service quality: a conceptual framework

YOGESH P PAI, Satyanarayana T Chary

Although measuring healthcare service quality is not a new phenomenon, the instruments used to measure are timeworn. With the shift in focus to patient centric processes in…

Measuring patient satisfaction in complex continuing care/rehabilitation care

Navin Malik, Celeste Alvaro, Kerry Kuluski, Andrea J. Wilkinson

To develop a psychometrically validated survey to assess satisfaction in complex continuing care/rehabilitation patients.

Developing, testing and implementing customer-focused, service-quality instruments

Keith Hurst

Monitoring operating room turnaround time: a retrospective analysis

Michele Scagliarini, Mariarosaria Apreda, Ulrich Wienand, Giorgia Valpiani

Operating room turnaround time is a key process indicator for hospital business management: delays lead to a reduced surgical interventions per day with a consequent increase in…

Measuring healthcare productivity – from unit to system level

Vesa Johannes Kämäräinen, Antti Peltokorpi, Paulus Torkki, Kaj Tallbacka

Healthcare productivity is a growing issue in most Western countries where healthcare expenditure is rapidly increasing. Therefore, accurate productivity metrics are essential…

Reduced time from diagnosis to stone-free status in patients with ureteral calculi – a quantitative study

Annelie Khatami, Kristina Rosengren

Purpose - The aim was to describe an improvement project and its effects on decreasing the time from diagnosis to treatment for patients with kidney stones and to reduce the…

Healthcare quality maturity assessment model based on quality drivers

Nadia Ramadan, Mazen Arafeh

Healthcare providers differ in their readiness and maturity levels regarding quality and quality management systems applications. The proposed model serves as a useful…

Seizing opportunities for change at the operational level

Diana Restrepo, Julie Charron-Latour, Hugo Pourmonet, Samuel Bassetto

This article presents a method for handling everyday opportunities for improvement, led by floor staff in health care institutions. More than 400,000 incidents and accidents were…