International Journal of Health Care Quality Assurance: Volume 28 Issue 3

Does sustained involvement in a quality network lead to improved performance?

Jane Solomon, Crispin Day, Adrian Worrall, Peter Thompson

The purpose of this paper is to explore the effects of prolonged investment in one quality improvement method, which are uncertain. The authors aim to examine the extent to which…

TeamSTEPPS implementation in community hospitals: Adherence to recommended training approaches

Marcia M Ward, Xi Zhu, Michelle Lampman, Greg L. Stewart

Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) is being widely promoted in healthcare settings to train staff in evidence-based approaches that…

National early warning score (NEWS) – evaluation in surgery

Peter M Neary, Mark Regan, Myles J Joyce, Oliver J McAnena, Ian Callanan

The purpose of this paper is to evaluate staff opinion on the impact of the National Early Warning Score (NEWS) system on surgical wards. In 2012, the NEWS system was introduced…

The trust-commitment challenge in service quality-loyalty relationships

Antonio Carrizo Moreira, Pedro Miguel Silva

The purpose of this paper is to develop and empirically test a model to examine service quality, satisfaction, trust and commitment as loyalty antecedents in a private healthcare…

Medical laboratory quality systems – a management review

Dimitris Theodorou, Padelis Giannelos

The purpose of this paper is to highlight changes in ISO 15189:2012 and ISO 15189:2007 concerning management review requirements and to present a management review checklist…

Can patients detect hazardous dental practice? A patient complaint study

Nora Hiivala, Helena Mussalo-Rauhamaa, Heikki Murtomaa

The purpose of this paper is to: determine the prevalence and distribution of patient/family-generated, dentistry-related complaints to Regional State Administrative Agencies…

Human factors paradigm and customer care perceptions

Colin Clarke, Lesley-Jane Eales-Reynolds

– The purpose of this paper is to examine if customer care (CC) can be directly linked to patient safety through a human factors (HF) framework.

Perceived service quality’s effect on patient satisfaction and behavioural compliance

Bahari Mohamed, Noor Azlinna Azizan

– The purpose of this paper is to advance healthcare service quality research using hierarchical component models.

Supporting healthcare staff in their QA duties

Keith Hurst