International Journal of Health Care Quality Assurance: Volume 28 Issue 2
Addressing the issues of management and quality
Table of contents
Establishing an ISO 10001-based promise in inpatients care
Mohammad Ashiqur Rahman Khan, Stanislav Karapetrovic– The purpose of this paper is to explore ISO 10001:2007 in planning, designing and developing a customer satisfaction promise (CSP) intended for inpatients care.
HoNOS – their utility for payment by results in mental health
Barry L Speak, Paula Hay, Steven J MuncerThe purpose of this paper is to present findings from two studies exploring the Health of the Nation Outcome Scale’s (HoNOS) utility within a new payment by results (PbR) system…
Impact of hospital atmosphere on perceived health care outcome
Ritu Narang, Pia Polsa, Alabi Soneye, Wei FuxiangHealthcare service quality studies primarily examine the relationships between patients ' perceived quality and satisfaction with healthcare services, clinical…
Developing and evaluating guidelines for patient and public involvement (PPI) in research
Katherine Pollard, Anne-Laure Donskoy, Pamela Moule, Christine Donald, Michelle Lima, Cathy RiceA growing literature reports the benefits and challenges of patient and public involvement (PPI) in research; nevertheless, understanding PPI in research design remains…
An EFQM excellence model for integrated healthcare governance
Carlo Favaretti, Paolo De Pieri, Emanuele Torri, Giovanni Guarrera, Fabrizio Fontana, Franco Debiasi, Luciano FlorThe purpose of this paper is to account for a ten-year experience with the European Foundation for Quality Management (EFQM) Excellence Model implemented in the Trento Healthcare…
Steering healthcare service delivery: a regulatory perspective
Gyan Prakash– The purpose of this paper is to explore regulation in India’s healthcare sector and makes recommendations needed for enhancing the healthcare service.
Inter-organizational cooperation in community health organizations: A competence-based perspective
Mário Franco, Heiko Haase– The purpose of this paper is to examine various aspects related to inter-organizational cooperation and how this phenomenon can be applied to healthcare institutions.
A stronger voice: Action research in mental health services using carers and people with experience as co-researchers
Sherrie Anne Hitchen, Graham R WilliamsonThe purpose of this paper is to discuss learning about service-user and carer involvement from an action research (AR) study into self-directed support implementation in one…
ISSN:
0952-6862e-ISSN:
1758-6542ISSN-L:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar