International Journal of Health Care Quality Assurance: Volume 28 Issue 1

Laboratory errors and patient safety

Dawlat A. Miligy

Laboratory data are extensively used in medical practice; consequently, laboratory errors have a tremendous impact on patient safety. Therefore, programs designed to identify and…

Facilitating a just and trusting culture

Jill Pattison, Theresa Kline

The purpose of this paper is to identify managerial and organizational characteristics and behaviors that facilitate the fostering of a just and trusting culture within the…

An empirical study on hospital selection in India

Manimay Ghosh

– The purpose of this paper is to understand the different factors patients consider in choosing a hospital in a major city in India, prior to admission.

Food production and service in UK hospitals

Mohamed Ahmed, Eleri Jones, Elizabeth Redmond, Mahmoud Hewedi, Andreas Wingert, Mohamed Gad El Rab

– The purpose of this paper is to apply value stream mapping holistically to hospital food production/service systems focused on high-quality food.

Managerial process improvement: a lean approach to eliminating medication delivery

Aftab Hussain, LaShonda M. Stewart, Patrick A. Rivers, George Munchus

Statistical evidence shows that medication errors are a major cause of injuries that concerns all health care oganizations. Despite all the efforts to improve the quality of care…

Workshops as a useful tool to better understand care professionals’ views of a lean change program

Pascale A.M. Simons, Jos Benders, Wim Marneffe, Madelon Pijls-Johannesma, Dominique Vandijck

For change programs to succeed, it is vital to have a detailed understanding of employees’ views regarding the program, especially when the proposed changes are potentially…

Intensive care patient and family satisfaction

Vineet Sarode, Deborah Sage, Jenny Phong, John Reeves

The purpose of this paper is to measure family member satisfaction with the care provided in an Australian private intensive care unit (ICU) at two time points separated by two…

Doctors’ trustworthiness, practice orientation, performance and patient satisfaction

Barend Van Den Assem, Victor Dulewicz

The purpose of this paper is to provide a greater understanding of the general practitioner (GP)-patient relationship for academics and practitioners. A new model for dyadic…