International Journal of Health Care Quality Assurance: Volume 26 Issue 7

Assessing obstetric patient experience: a SERVQUAL questionnaire

Across health services, there is a drive to respond to patient feedback and to incorporate their views into service improvement. The SERVQUAL method has been used in several…

Using the Plan-Do-Study-Act model: Pacesetters experiences

– This article aims to analytically review the Plan-Do-Study-Act (PDSA) model used in the Pacesetters national programme evaluation.

Six Sigma in healthcare delivery

The purpose of this paper is to conduct a comprehensive review and assessment of the extant Six Sigma healthcare literature, focusing on: application, process changes initiated…

Quality improvement training: experiences of frontline staff

Healthcare organizations have employed numerous strategies to promote quality improvement (QI) initiatives, yet little is known about their effectiveness. In 2008, staff in one…

Clinical quality improvement: eliminating unplanned extubation in the CCU

This article aims to explore coronary care unit (CCU) extubation structures, processes and outcomes. There were 13 unplanned-extubation cases (UE) among 251 intubated patients…

Nurses' understandings of suitable footwear for older people

– The purpose of this paper is to gain insight into nurses' understandings of what constitutes suitable footwear for older people in care homes.

Risk segmentation in Chilean social health insurance

The objective of this study is to identify how risk and social variables are likely to be impacted by an increase in private sector participation in health insurance provision…

Canada – Tumour tests help predict best cancer treatments

Australia – Major win for telehealth project

New Zealand – Human parasites go under the microscope in new project

East Africa - In a first for East Africa, scientists find evidence that onchocerciasis (river blindness) may be eliminated after 14 years of long-term mass drug treatment

United Kingdom – Cancer risk gene testing announced

Introducing Global Health: Practice, Policy, and Solutions

Neonatal Neural Rescue – A Clinical Guide

United States of America – Vitamin C kills drug-resistant TB in lab tests

India – Smartphone doctors can fill India’s healthcare gap

Doha – New authority to monitor food safety, part of the Supreme Council of Health’s plans

Europe – Doctors warn of rising xenophobia in Europe’s healthcare systems

South Africa – Department is making progress in delivering quality healthcare

The Contribution of Family Medicine to Improving Health Systems: A guidebook from the World Organization of Family Doctors, Second Edition

Electrodiagnosis procedures in clinical examinations, Nerve and muscle disease and diagnosis, Neuromuscular disorder management and non invasive electrodiagnosis methods

Service evaluation and improvement methods

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