International Journal of Health Care Quality Assurance: Volume 25 Issue 5

Competition rules and health care players: principles and consequences

Competition rules maximise consumer welfare by promoting efficient use of scarce resource and thus high output, low prices, high quality, varied services, innovation, production…

A critical study of quality parameters in health care establishment: Developing an integrated quality model

The purpose of this article is to identify and critically analyze healthcare establishment (HCE) quality parameters described in the literature. It aims to propose an integrated…

Connecting the voices of users, caregivers and providers on service quality: A study of home‐care services

This article aims to discuss the relevancy of different instruments used to gather information on homecare service quality from multiple stakeholders and the challenges…

Towards a balanced performance measurement system in a public health care organization

This article attempts to devise an integrated performance measurement framework to assess the Hong Kong Hospital Authority (HA) management system by harnessing previous…

Long‐term care physical environments – effect on medication errors

Few studies examine physical environmental factors and their effects on staff health, effectiveness, work errors and job satisfaction. To address this gap, this study aims to…

Improving medical personnel selection and appointment processes

This paper seeks to argue that processes for selecting and appointing medically qualified personnel in some healthcare organizations may be limited, especially those that…

Using complaints to enhance quality improvement: developing an analytical tool

This study aims to construct an instrument for identifying certain attributes or capabilities that might enable healthcare staff to use complaints to improve service quality.

Synthesising the QA literature

Canada - New cancer screening test could have big health-care impact in Northern Ontario

Australia - More young Australians must start with the discussion about donation wishes

Sweden - New method makes it easier to treat prostate and pancreatic cancer

Chad - Why polio is so hard to eliminate

Qatar - New body to improve basic healthcare

Pursuing the Triple Aim: Seven Innovators Show the Way to Better Care, Better Health, and Lower Costs

Assembling Health Care Organizations – Practices, Materialities and Institutions

WHO - WHO upholds guidance on hormonal contraceptive use and HIV

United States of America - More hospitals charge upfront fees for non-urgent care in emergency rooms

New Zealand - New Zealand Medical Association (NZMA) welcomes serious and sentinel events report to reduce future harm

Cameroon - The Cardiopad – an African invention to save lives

United Kingdom - More than 1.3 million diabetes patients not offered vital tests

Neuroscience in Education – The Good, the Bad, and the Ugly

Essential Skills for Influencing in Healthcare – A Guide on How to Influence Others with Integrity and Success