International Journal of Health Care Quality Assurance: Volume 21 Issue 7
Addressing the issues of management and quality
Table of contents
Patient satisfaction in a Riyadh Tertiary Care Centre
Nesreen A. Alaloola, Waleed A. AlbedaiwiAs one of the healthcare organizations striving to reach optimum quality level, King Abdulaziz Medical City staff believed that knowing the patients' service perspective is one…
Developing new services using fuzzy QFD: a LIFENET case study
Zillur Rahman, M.N. QureshiThe purpose of this paper is to suggest the fuzzy quality function deployment (QFD) method to assess LIFENET customers' spoken and unspoken needs in order to achieve the various…
Quality management and quality of care in nursing homes
Iñaki Heras, Ernesto Cilleruelo, Jon IradiThe purpose of this paper is to study the appropriateness of applying “manufacturing sector” quality management strategies to residential care homes sector and to analyze its…
Automated versus manual audit in the emergency department
Steven Doherty, Lin Davis, Paul Leschke, Anna Valpiani, Emma Whitely, Della Yarnold, Helen StevensThe purpose of this paper is to compare data collected by automated form processing with manual data collection for clinical indicators (CIs) in paediatric emergency medicine.
The role of laboratory information systems in healthcare quality improvement
Jeffrey P. Harrison, Geoffrey M. McDowellThe purpose of this study was to evaluate the status of US hospital Laboratory Information Systems. Laboratory Information Systems are critical to high quality healthcare service…
Patient satisfaction in Japan
Amira ElleuchTo extend existing knowledge about health care quality and patient satisfaction by exploring Japanese context having a different health care system and a different culture from…
ISSN:
0952-6862e-ISSN:
1758-6542ISSN-L:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar