International Journal of Health Care Quality Assurance: Volume 18 Issue 6
Addressing the issues of management and quality
Table of contents
Quality evaluation in health care services based on customer‐provider relationships
Vasco Eiriz, José António FigueiredoTo develop a framework for evaluating the quality of Portuguese health care organisations based on the relationship between customers and providers, to define key variables…
Technology usage, quality management system, and service quality in Thailand
Nilubon Sivabrovornvatana, Sununta Siengthai, Donyaprueth Krairit, Himangshu PaulThis article aims to explore the relationship between technology and quality management for enhancing Thai hospital service quality.
Patient satisfaction under managed care
Daniel SimonetIn the USA, health maintenance organizations (HMOs) have pledged to control health care costs. Many patients have complained about the quality of care under the HMO regime and…
Benchmarking patient improvement in physical therapy with data envelopment analysis
Daniel Friesner, Donna Neufelder, Janet Raisor, Mohammed KhayumThe purpose of this article is to present a case study that documents how management science techniques (in particular data envelopment analysis) can be applied to performance…
Value‐added benefits of technology: E‐procurement and e‐commerce related to the health care industry
Alan D. Smith, Joseph CorreaTo provide insights into the current supply chain for original equipment manufacturers (OEM) in the radiology diagnostic imaging equipment business. As is common in many…
Preliminary outcomes and cost‐benefit analysis of a community hospital emergency department screening and referral program for patients aged 75 or more
Rebecca N. WarburtonThe purpose of this article is to report preliminary outcome and cost‐benefit results for a patient safety quality improvement program intended to improve outcomes for patients…
ISSN:
0952-6862e-ISSN:
1758-6542ISSN-L:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar