International Journal of Health Care Quality Assurance: Volume 17 Issue 6
Addressing the issues of management and quality
Table of contents
Analysis of the forms, functions and facilitation of social support in one English county: a way for professionals to improve the quality of health care
Derek Milne, Andrea McAnaney, Ben Pollinger, Katie Bateman, Emma FewsterVoluntary organisations are an integral part of community care, and the available research indicates the value of their social support role. However, surprisingly little is known…
A new tool for measurement of process‐based performance of multispecialty tertiary care hospitals
Seetharaman Hariharan, Prasanta K. Dey, Harley S.L. Moseley, Areti Y. Kumar, Jagathi GoraThere is an increasing need of a model for the process‐based performance measurement of multispecialty tertiary care hospitals for quality improvement. Analytic hierarchy process…
Nursing work environment and quality of care: differences between units at the same hospital
Jane McCusker, Nandini Dendukuri, Linda Cardinal, Johanne Laplante, Linda BambonyeThe literature suggests that improvements in nurses' work environments may improve the quality of patient care. Furthermore, monitoring the work environment through staff surveys…
Quality management in health care: a 20‐year journey
Ulises Ruiz, Jose SimonIn this article, the total quality programme in the Spanish health‐care system (1986‐1992) and the subsequent quality improvement steps that have led to definition and…
Quality improvement techniques to improve patient satisfaction
E. Joseph Torres, Kristina L. GuoThis paper describes several approaches for implementing quality improvement initiatives to improve patient satisfaction, which enables health‐care organizations to position…
Identification of seniors at risk: process evaluation of a screening and referral program for patients aged ≥75 in a community hospital emergency department
Rebecca N. Warburton, Belinda Parke, Wynona Church, Jane McCuskerReports on the authors' experience with a patient safety quality improvement program, intended to reduce the incidence and severity of adverse outcomes for emergency department…
Completing the circle: from PD to PDSA
Paul Walley, Ben GowlandProblem‐solving teams, involving front‐line staff, are widely used to achieve continuous process improvement. Approaches such as “plan‐do‐study‐act” (PDSA) cycles, are now a core…
ISSN:
0952-6862e-ISSN:
1758-6542ISSN-L:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar