International Journal of Health Care Quality Assurance: Volume 13 Issue 2

The impact of IiP on TQM and staff motivation in general practice

Alex Appleby, Cynthia Jackson

The white paper Working for Patients introduced fundholding to general practitioners (GPs), quickly followed by “The New Contract” and the “Patient’s Charter”. All have radically…

Managing the development of partnerships in Health Action Zones

Su Maddock

Within Britain the Blair Government has committed itself to a modernisation process within the public sector. This process involves rethinking how to organise services internally…

Total quality management in European healthcare

John Øvretveit

Total quality management (TQM) promises much for service industries yet it has been little used in European healthcare. Of those hospitals and services which have implemented TQM…

Are different models of care pathways being developed?

Kathryn de Luc

Care pathways are becoming increasingly popular within UK healthcare organisations yet very little is known about the tool. Using the results from a survey of healthcare…

Integrated patient pathways: “mipp” – a tool for quality improvement and cost management in health care. Pilot study on the pathway “Acute Myocardial Infarction”

Katharina Schmid, Dieter Conen

This article describes the fundamentals of the “model of integrated patient pathways” (“mipp”) and its mode of action as a tool for quality improvement and cost management in…

Improving Service Quality. Achieving High Performance in the Public and Private Sectors

Michael E. Milakovich

Integrated Quality Development in Public Healthcare. A Comparison of Six Hospitals’ Quality Programmes and a Practical Theory for Quality Management

Sue Jackson