International Journal of Health Care Quality Assurance: Volume 11 Issue 6
Addressing the issues of management and quality
Table of contents
Determinants of customer satisfaction with hospitals: a managerial model
Syed Saad AndaleebStates that rapid changes in the environment have exerted significant pressures on hospitals to incorporate patient satisfaction in their strategic stance and quest for market…
Referral to a psychiatric clinic: what do patients expect?
Paul BlenkironExamines the knowledge and expectations of patients newly referred to one hospital psychiatric clinic. A total of 57 adults completed a structured questionnaire before their first…
Physician outcome measurement: review and proposed model
Samia SihaAs health care moves from a fee‐for‐service environment to a capitated arena, outcome measurements must change. ABC Children’s Medical Center is challenged with developing…
Risky business: pre‐powdered gloves or powder‐free gloves in the operating suite?
Maureen Spicer, Marilyn RichardsonTwo of the emerging issues for the health‐care sector in the 1990s are occupational health and safety, and iatrogenic issues. Both of these issues are implicated in the use of…
ISSN:
0952-6862e-ISSN:
1758-6542ISSN-L:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar