Table of contents - Special Issue: Delivering and measuring success in the public sector
Guest Editors: Christopher Seow, Mik Wisniewski
Public service productivity: how to capture outputs?
Aki Jääskeläinen, Antti LönnqvistThis paper aims to investigate the micro‐level (managerial) measurement of service productivity in the context of public services, in particular, the role of different output…
An inquiry into the strategic‐operational role of performance management in local government
Rodney McAdam, Tim Walker, Shirley‐Ann HazlettThe aim of this paper is to investigate the links and relationships between strategy and operations in local government improvement efforts under the umbrella of the Local…
The risks and returns of new public management: political business
Belinda Luke, Kate Kearins, Martie‐Louise VerreynneThis article aims to consider success in terms of the financial returns and risks of new public management (NPM) in state‐owned enterprises (SOEs).
Targeted criteria performance improvement: An investigation of a “most similar” UK police force
Harry Barton, Malcolm J. BeynonThe paper is set in the context of the impact of new public management (NPM) on the police service in the UK. Specifically, it aims to describe a modelling based approach to…
Australian Federal Police drug investigations: benefit‐cost analysis
Michael McFadden, Toni‐Lee PorterThe purpose of this paper is to assess the social impact, i.e. the estimated return to the Australian community, of Australian Federal Police (AFP) drug law enforcement effort in…
ISSN:
0951-3558e-ISSN:
1758-6666ISSN-L:
0951-3558Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Rocco Palumbo