International Journal of Public Sector Management: Volume 23 Issue 2

Examining student satisfaction with higher education services: Using a new measurement tool

Thorsten Gruber, Stefan Fuß, Roediger Voss, Michaela Gläser‐Zikuda

This paper aims to investigate how students perceive the services they are offered at a German university and how satisfied they are with them.

An analysis of customer satisfaction in a higher education context

Corneliu Munteanu, Ciprian Ceobanu, Claudia Bobâlcă, Oana Anton

The main purpose of this paper is to investigate differences in student satisfaction across different programs of the same business college, and to identify dimensions underlying…

The impact of time on perceptions of educational value

Lesley Ledden, Stavros P. Kalafatis

Despite current advances in the domain, little is known about the dynamic nature of the value construct, specifically the manner in which value perceptions change over time during…

Personal values in relation to graduate career choices

Edar Da Silva Añaña, Walter Meucci Nique

This paper aims to investigate the personal values predominating in different academic areas to identify relations that may be of interest to university managers. Exploratory in…

What defines “successful” university brands?

Chris Chapleo

Branding in universities has become an increasingly topical issue among practitioners, with some institutions committing substantial financial resources to branding activities…

Introduction to special issue of International Journal of Public Sector Management

Nick Foskett

Research in Social Problems and Public Policy

Jane Hemsley-Brown, Anthony Lowrie

Higher education marketing

Jane Hemsley-Brown, Anthony Lowrie