Table of contents
Performance measurement and adoption of balanced scorecards: A survey of municipal governments in the USA and Canada
Yee‐Ching Lilian ChanTo deal with financial constraints and increasing demand on accountability, government administrators have begun implementing modern management tools in their organizations. The…
Performance measurementfor stakeholders: The case of Scottish local authorities
Mik Wisniewski, Derek StewartWith continuing pressures for transparency, accountability and value for money, measuring the performance of public sector organisations is attracting increasing academic and…
Characterizing American public administration: The concept of administrative culture
Keith M. HendersonComparative administrative study lacks agreed‐upon concepts for cross‐national analysis. This essay suggests “administrative culture” as a useful concept which has been…
New public management reform and the construction of organizational identities
Per SkålénAn underlying and fundamental aim of the new public management (NPM) reform program is to transform the organizational identity of public organizations into a business‐like…
Quality management in health insurance: A case of third‐party benchmarking
Runo Axelsson, Susanna Bihari‐Axelsson, Lars SteenAs part of the preparations for the accession of Slovenia to the European Union, the National Health Insurance Institute has introduced a European model for quality management. In…
ISSN:
0951-3558e-ISSN:
1758-6666ISSN-L:
0951-3558Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Rocco Palumbo