International Journal of Public Sector Management: Volume 13 Issue 3

Disability support services in a liberalised economy – A NZ case study

Stewart Lawrence, Manzurul Alam

Looks at New Zealand’s provision for the disabled. Reports on evidence from observation of the actual assessment process. Empirical data are used about the perceptions of both the…

New modes of service delivery in the public sector – Commercialising government services

Kerry Brown, Neal Ryan, Rachel Parker

There is an international trend to contestability and marketisation in the delivery of public services. The underlying foundation of these trends is that competition results in…

Public utilities and low income customers – A marketing approach

Quentin T. Wodon

There is increasing recognition of the importance of dealing with material hardship rather than just income poverty. This paper deals with electricity disconnection and shows how…

The information management and technology strategy of the UK National Health Service – Determining progress in the NHS acute hospital sector

David Wainwright, Teresa Waring

The publication of the United Kingdom National Health Service (NHS) Information for Health Strategy heralded a new strategic focus for the provision of information systems (IS…

The impact of strategic procurement in the UK further and higher education sectors

Michael Quayle, Sharon Quayle

The impact of strategic procurement is driven by the contribution of the function to overall corporate performance and its interface relationships. The actual impact on corporate…

Attaining agreement: a rhetorical analysis of an NHS negotiation

Peter M. Hamilton

The paper is centred through an examination of a short piece of recorded talk between managers and shop stewards within a UK National Health Service (NHS) Trust, relating to the…