International Journal of Public Sector Management: Volume 12 Issue 1

Financial and professional incentives in health care: Comparing the UK and Canadian experiences

Sue Llewellyn, Ron Eden, Colin Lay

Traditionally in health care and in the public sector more generally, little thought has been given to the impact of provider‐oriented incentives on the delivery of services…

An internal marketing approach to public sector management: The marketing and human resources interface

Michael T. Ewing, Albert Caruana

Internal marketing (IM) focuses on acquiring and retaining customer‐oriented employees. Critics of internal marketing claim that the term is simply a synonym for good human…

Managing diversity – an employment and service delivery challenge

Elisabeth M. Wilson, Paul A. Iles

The UK public sector has had a long‐standing policy commitment to equal opportunities, alongside limited access to managerial positions for women, ethnic minorities and people…

Varieties of administrative convergence

Moshe Maor, G.W. Jones

The aim of this paper is to explore the possible varieties of convergence in the public administrations of members of the European Union, as well as the framework for analysing…

Implementing decentralised reform in local government: Leadership lessons from the Australian experience

Robert Jones

This article presents a longitudinal case study of the methods employed by the general managers of two leading Australian local authorities in an attempt to introduce…

Integrated local service systems: Part 2

Chris Bacon

Computer systems can support the delivery of services to many separate organizations and the provision of direct citizen access to local services. Discusses the options available…