Table of contents
Customer ecosystems: exploring how ecosystem actors shape customer experience
Michaela Lipkin, Kristina HeinonenThis study aims to characterize how ecosystem actors shape customer experience (CX). The study also proposes implications for managers and research regarding the customer…
6209
How do actors coordinate for value creation? A signaling and screening perspective on resource integration
Sebastian Dehling, Bo Edvardsson, Bård TronvollAlthough service research typically asserts that institutions coordinate actors’ value creation processes, institutions and resources are not necessarily transparent, aligned, or…
2798
Social entrepreneurs in service: motivations and types
Peter Samuelsson, Lars WitellThis study aims to describe social entrepreneurs' motivation during the social entrepreneurship process and identify different social entrepreneurs in terms of their social…
2898
User-defined ecosystems in health and social care
Jacob Mickelsson, Ulla Särkikangas, Tore Strandvik, Kristina HeinonenPeople with complex health conditions must often navigate landscapes of uncoordinated public, private and voluntary health-care providers to obtain the care they need. Complex…
2222
ISSN:
0887-6045e-ISSN:
2054-1651ISSN-L:
0887-6045Online date, start – end:
1987Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Kristina Heinonen
- Professor Mark Rosenbaum