Journal of Business & Industrial Marketing: Volume 14 Issue 5/6

A strategic audit framework to improve supply chain performance

Peter Gilmour

States that considerable progress has been made in measuring the performance of the individual elements of the corporate supply chain. Uses a framework, which details these…

Improving supply chain performance by efficient consumer response? A critical comparison of existing ECR approaches

Herbert Kotzab

In 1992, efficient consumer response (ECR) was presented as a powerful tool for optimizing the supply chain performance within the US grocery industry. Explores the different…

Benchmarking supply chain management: finding best practices

Bjørn Andersen, Tom Fagerhaug, Stine Randmæl, Jürgen Schuldmaier, Johann Prenninger

Represents a more popularized adaptation of the complete report written as documentation of the benchmarking activity in the project SMArTMAN SME. Uses benchmarking in the…

Effects of relationalism and readiness on EDI collaboration and outcomes

Terence L. Holmes, Rajesh Srivastava

Though the popular business press and many EDI industry practitioners have repeatedly heralded the explosive growth of EDI, the diffusion of this technology has never reached…

Buyer‐seller customer satisfaction: the influence of the environment and customer service

Carol J. Emerson, Curtis M. Grimm

Investigates the moderating effect of firm and environmental variables on the importance of a strategic element, customer service, in explaining satisfaction. The purpose of this…

Customer satisfaction in business‐to‐business marketing: the case of retail organizations and their suppliers

Ralf Schellhase, Petra Hardock, Martin Ohlwein

Develops an orientation system for measuring customer satisfaction. Reveals dimensions of satisfaction experienced by retailers, taking account of the relevant literature…

Influence in the organizational buying center and logistics automation technology adoption

Kofi Q. Dadzie, Wesley J. Johnston, Evelyn W. Dadzie, Bonghee Yoo

Explores the structure of the buying center for logistics automation technologies. Examines the relationships between the degree of participation of key functional areas, the…

An exploratory examination of the relationship between channel support mechanisms and relational norms in an international context

Audhesh K. Paswan, Joyce A. Young

Empirically examines the validity of three of Macneil’s relational norms within the context of Indian buyer‐seller relationships. Finds initial evidence to suggest that the…