VINE: Volume 41 Issue 3

A study of integrated KM in IT support services companies

Jayachandra Bairi, B. Murali Manohar, Kumar Kundu

The purpose of this paper is to develop and evaluate a good knowledge management (KM) framework for IT services companies to provide an integrated approach to IT services for…

Harvesting knowledge from computer mediated social networks

Oluwafemi S. Ogunseye, Philip K. Adetiloye, Samuel O. Idowu, Olusegun Folorunso, Adio T. Akinwale

This paper aims to focus on how the advantages of computer mediated social networks (CMSN) can be effectively harnessed to create value for organizations in the form of ready…

Is there a correlation between knowledge management maturity and organizational performance?

Cornelius Johannes (Neels) Kruger, Roy D. Johnson

Beyond critique of current maturity models, the research literature has neglected to supply empirical evidence of the value knowledge management (KM) holds for organizations. The…

Exploring the information technology contribution to service recovery performance through knowledge based resources

Samiha Mjahed Hammami, Abdelfattah Triki

The objective of this paper is to highlight the importance of information technology in service recovery performance through the exploration of its influence on service recovery…

Bridging the gap between print and electronic resources at a multi‐campus university library

Sharon Premchand‐Mohammed

The purpose of this paper is to describe the challenges and examine the impact of the transition from print to electronic resources at a medium‐sized academic library at a…

Impact of knowledge management dimensions on learning organization across hierarchies in India

Deepak Chawla, Himanshu Joshi

Organization hierarchy plays a crucial role in the effective management of knowledge and learning. Typically, the organization hierarchy includes employees at the top, middle and…

The knowledge‐based development agenda:a perspective for 2010‐2020

Kostas Ergazakis, Kostas Metaxiotis

In the context of today's knowledge economy, development policies that are mainly based on knowledge as a primary source of wealth and added‐value are increasingly adopted by…