Journal of Business Strategy: Volume 38 Issue 1

Can profit and sustainability goals co-exist? New business models for hybrid firms

Fernando G. Alberti, Mario A. Varon Garrido

This paper aims to discuss hybrid organizations whose business models blur the boundary between for-profit and nonprofit worlds. With the aim of understanding how hybrid…

Balancing present needs and future options: how employees leverage social networks with clients

Emmanuel Josserand, Achim Schmitt, Stefano Borzillo

This paper aims to analyze how business units can use their employees’ external social capital to explore and exploit the resources available in their environment. Based on…

Alcatel-Lucent falls, Huawei ascends: new product development makes the difference

Jie Yan, Le Wang, Jie Xiong

This study aims to use the new product development (NPD) perspective to understand why traditional leading telecom equipment companies, such as Alcatel-Lucent (ALu), have…

When family businesses go international: management sets the path

Marta Jorge, Maria Couto, Tânia Veloso, Mário Franco

The purpose of this study is to understand the characteristics and decision processes of small- and medium-sized family firms (FSMEs) regarding the internationalization process.

Call centers: is there an upside to the dissatisfied customer experience?

Sarah Hudson, Helena V. González-Gómez, Aude Rychalski

This paper aims to present the triggers of negative customer emotions during a call center encounter and the impact of emotions on satisfaction and loyalty. It suggests ways of…

The charge of the white brigade

Peter Buell Hirsch

The purpose of this study is to examine the long struggle to increase diversity and inclusion in the leadership of large corporations. In spite of significant progress, women and…