International Journal of Physical Distribution & Materials Management: Volume 19 Issue 10

International Customer Service as a New Competitive Tool

Myroslaw J. Kyj

This article examines the use of customer service as a competitiveweapon in industrial markets. The database consists of respondents fromindustrial firms throughout the United…

Is a Global Customer Service Policy Desirable?

Richard Lancioni, Myroslaw J. Kyj

Customer service has long been recognised as the output of anorganisation′s logistics effort. There is some evidence that suggeststhat the types and levels of customer service…

Project Planning and Controlling Maintenance Overhaul of Power‐Generating Units

Mario T. Tabucanon, N. Dahanayaka

The purpose of this article is to introduce techniques to plan andmanage maintenance overhaul of power‐generating units. It is based on acase study conducted in a thermal…

Asia‐Pacific Trading Developments and Relationships

Peter B. MacKenzie

By the year 2000, it is estimated that Asian economies will controlover 40 per cent of the world′s trade. In this context, the tradingdevelopments and relationships in the…

Graphic Arts Film and Chemistry to South East Asia: A Case Study

David Blackshaw

Du Pont′s strategy of supplying graphic arts film and chemistry tothe South East Asian market from Australia rather than the United Statesor Japan is examined. Geographical…

Managing Logistics in Remote Locations: A Case Study

Murray Cook

A company′s approach to developing and implementing an integratedsupply management technique and system is examined. Focus is directed toa three‐phased development in which this…