International Journal of Physical Distribution & Materials Management: Volume 11 Issue 7
Table of contents
The Dilemma of Channel Management
Gerry JohnsonThe article analyses some of the reasons for the difficulties in designing and managing channels of distribution. In particular it argues that an important dilemma likely to be…
Power, Conflict, and Satisfaction in Distribution Channels—An Empirical Study
Ian WilkinsonDrawing from the literature on channels of distribution, four hypotheses concerning the relationships between power, satisfaction and conflict are developed. These hypotheses are…
Logisticians of the Third Kind
Benjamin OstrofskyIn the US today there exists two kinds of logisticians, one produced from the business college and the other from the engineering college. Each is usually not aware the other…
Customer Service: A Managerial Approach to Controlling Marketing Channel Conflict
Michael LevyProviding the services which customers need and want is vital for assuring necessary product and distribution support in a marketing channel. This paper illustrates a method of…