International Journal of Physical Distribution & Materials Management: Volume 10 Issue 7
Table of contents
Do Managers Really Know what Service their Customers Require?
Norman E. MarrAsk any manager what aspects of customer service are important to his customer and he may be able to tell you. An examination of the replies received from the various management…
The Effect of Range Size on Distribution Costs
K.G. McLarenIncreasing specialisation and segmentation of the market, combined with the reduced growth in some areas, has resulted over the last few years in a big increase in product ranges…
Evaluation of a Regional Blood Distribution Information System
Kenneth E. KendallEvaluating information systems has proven to be a most difficult task. Methodologies of analytical frameworks for evaluating information systems can be placed into four categories:
A Case Study in Comparing Overseas Shipping Alternatives via Simulation
Dennis R. McDermott, Joel Stinson, Eugene KoprowskiPhysical distribution managers are being increasingly challenged in today's global economy by the complexities of international distribution. In this activity, a particular need…
Buyers and Monopolies
David FarmerIn the West, at least, monopolies are generally thought to be threatening. An illustration of this concern about the potential consequences of a dominant presence in a market is…