Managerial Auditing Journal: Volume 18 Issue 4

Corporate governance, credit risk and legal reasoning – the case of Encompass Services Inc.

Michael Nwogugu

Corporate accountability and quality of corporate disclosure have impacted on many companies and banks, particularly those grown through mergers and acquisitions (M&A) and…

Assurance and e‐auctions: are the existing business models still relevant?

Jagdish Pathak

The security of e‐commerce is a serious concern of all the major players in the digital business arena who rely heavily on distributed processing in their routine daily…

Factor analysis of service quality dimension shifts in the information age

Y.N. Li, K.C. Tan, M. Xie

To achieve quality in customer service is to enhance a company’s competitiveness. With the birth of the World Wide Web, the process of making products and services available to…

Output steering in public organizations: about the use of a product approach and a process approach

Hans de Bruijn

Focuses on managing performance in public, professional organizations, specifically those using output steering. Asks whether these organizations can use output measurement…

ISO 9000 implementation: a study of manufacturing companies in Saudi Arabia

Hesham Magd, Nasser Kadasah, Adrienne Curry

This study identifies the costs, benefits and the satisfaction level with ISO 9000 implementation in Saudi Arabian firms. A survey of 140 ISO 9000 certified manufacturing…

Third generation quality management: the role of stakeholders in integrating business into society

David Foster, Jan Jonker

This contribution outlines the development of quality theory through various stages to the point where it now recognises the impact of external groups and individuals on the…

Capturing rework costs in projects

Peter E.D Love, Amrik S. Sohal

Rework has become an endemic feature of the procurement process in construction, which invariably leads to time and cost overruns in projects. Thus, in order to improve the…

Improving performance: quality costs with a new name?

William Keogh, John F. Dalrymple, Martin H. Atkins

Juran defined the basic quality problem as “to strike the optimum balance between cost of quality and value of quality for each quality characteristic and to do so in the lower…