Managerial Auditing Journal: Volume 17 Issue 5

Management control systems design: a metaphorical integration of national cultural implications

Robert R. Picard, Priscilla Reis

As firms diversify geographically and demographically, top management must also increase its reliance on properly designed management control systems to facilitate the…

The impact of maintenance practices on operational and business performance

Ed Mitchell, Andrew Robson, Vas B. Prabhu

Maintenance and plant engineering are considered to be important parts of the strategy underlying successful manufacturing. The aim of this paper is to investigate the deployment…

Total quality marketing (TQMk) – a symbiosis

Don Bathie, Josh Sarkar

The paper attempts to bring together two management orientations united by a common core value – a customer focus. The paper argues that while both marketing and total quality…

An adaptation to ISO 9001:2000 for certified organisations

Y.C. Tsim, V.W.S. Yeung, Edgar T.C. Leung

On 15 December 2000, the International Organisation for Standardisation published a new series of ISO 9000 standards. There are significant changes in this third edition standard…

The Scottish Quality Management System: an interim evaluation

G. Howard Marshall

This paper reports a survey conducted with some 398 organisations that had been compelled to implement a TQM framework for business improvement that was subsequently audited. It…

NLP to promote TQM for effective implementation of ISO 9000

S. Ashok, A.R. Santhakumar

In today’s scenario, even after achieving ISO certification, quality is still wanting. There is always a gap in people adhering to the standards. The aim of this paper is to…

Employee empowerment – a UK survey of trends and best practices

Yasar F. Jarrar, Mohamed Zairi

It is becoming increasingly clear that the engine for organisational development is not analysts, but managers and people who do the work. Without altering human knowledge…

Quality culture: a product of motivation within organization

Tommy Y. Lo

Quality management system provides the top management a self‐regulating tool to enhance the company’s operation. Hong Kong is coming to age with quality management. A trend has…

The need for change in the way we teach accounting information systems

Roger K. Doost

The one area in accounting that shows the sign of volatility, unsettlement, and continuous change is accounting information systems. While textbooks have been revised and updated…

Auditing and Security. AS/400, NT, Unix, Networks, and Disaster Recovery Plans

Gerald Vinten

Accounting and Finance in China. A Review of Current Practice, 4th ed.

Gerald Vinten