Managerial Auditing Journal: Volume 15 Issue 1/2

A radical scoring system for the European Foundation for Quality Management Business Excellence Model

Mike Donnelly

This paper reports on the application of Data Envelopment Analysis (DEA) to the classical scoring system of quality management assessments used in the European Foundation for…

Developing an internal auditing department balanced scorecard

Douglas E. Ziegenfuss

This article demonstrates the use of the “Balanced Scorecard” methodology developed by Kaplan and Norton in selecting performance measures for internal auditing departments. It…

Total relationship management (TRM) and total quality management (TQM)

Mosad Zineldin

Companies operate and compete in a highly and aggressive global climate. This climate has led to an increased emphasis on quality. TQM focuses on the integration and…

A quality roadmap of a restructured hospital

Clare F.P. Chow‐Chua, Mark Goh

This paper presents a quality roadmap of a restructured hospital. Specifically, a case study is showcased to reveal how a FOCUS‐PDCA model is applied to the Central Portering…

The Condor business process re‐engineering model

Maria Vakola, Yacine Rezgui, Trevor Wood‐Harper

The paper is based on research carried out within the Condor project funded under the European ESPRIT programme. Condor is a partnership between English, French and Swedish…

The financial effects of ISO 9000 registration for Danish companies

Tord Häversjö

This paper presents some of the most important findings of a study of the financial consequences of ISO 9000 registration for Danish companies, based on data from annual accounts…

The new PRC securities law: quality control on the securities market in China

Alex K.L. Lau

This paper provides an overview of the new Securities Law (“the Law”) of the People’s Republic of China, promulgated at the end of 1998. The analysis will be based on the…

Emerging ISO 14000 environmental standards: a step‐by‐step implementation guide

Zabihollah Rezaee, Rick Elam

Recently, a number of environmental laws and regulations have been enacted to hold organizations more accountable for their environmental responsibilities. The International…

Building balanced scorecard with SWOT analysis, and implementing “Sun Tzu’s The Art of Business Management Strategies” on QFD methodology

S.F. Lee, Andrew Sai On Ko

Conjoining the SWOT matrix with the balanced scorecard (BSC) makes a systematic and holistic strategic management system. The SWOT matrix clearly identifies the critical success…