International Journal of Quality & Reliability Management: Volume 22 Issue 2

Perceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience

Ton van der Wiele, Jos van Iwaarden, Roger Williams, Barrie Dale

To assess the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison with the 1994 version.

The erosion of ISO 9000 benefits: a temporal study

Martí Casadesús, Stanislav Karapetrovic

To analyze the changes in the perceived benefits of ISO 9000 with the passage of time.

Enhancing supply chain operations through effective classification of warranty returns

S. Gary Teng, S. Michael Ho, Debra Shumar

To show that handling warranty returns is essential in a supply chain for product/process improvement and that the major step in resolving warranty return problems is to correctly…

A comparison of quality management systems in the construction industries of Hong Kong and the USA

Syed M. Ahmed, Raymond T. Aoieong, S.L. Tang, Daisy X.M. Zheng

To obtain a general opinion concerning the implementation of quality management systems (QMS) of construction‐related firms in the USA and Hong Kong, and to determine whether…

Object‐oriented software development antecedents that influence product bug density: Lessons for quality managers

Subhas C. Misra, Virendrakumar C. Bhavsar

Presents the results of a study aimed at investigating the antecedent software development factors that affect quality of final products. By monitoring those causal factors from…

Reliability prediction and failure mode effects and criticality analysis (FMECA) of electronic devices using fuzzy logic

E.P. Zafiropoulos, E.N. Dialynas

The paper presents an efficient methodology that was developed for the reliability prediction and the failure mode effects and criticality analysis (FMECA) of electronic devices…

Order statistics for some common hazard rate functions with an application

Surajit Pal

The problem is to devise a life‐test acceptance procedure of an electrical item that has a Weibull failure distribution with an increasing hazard rate. The test‐bed facility has…