International Journal of Bank Marketing: Volume 8 Issue 2
Strapline:
For the financial services sector
Subject:
Table of contents
Turning the Wheel of Quality Improvement – Continuously
David BallantyneIn the drive for total quality, the interdependenceof staff motivation, performance measurement,and rewards will be stressed. Turning the wheelof quality improvement  
323
Impact of Financial Services Act on Investment Products
David W. SheltonThe implementation of the Financial Services Act1986 has forced retailers of investment productsto become tied to a single insurance company orto act as an independent by…
138
Corporate Banking Behaviour: A Survey in Hong Kong
Allan K.K. Chan, Vincent S.M. MaThis article contains findings of a survey in HongKong amongst a representative sample ofcompanies directed to understanding their buyingbehaviour and attitude to banking…
388
Human Tellers: Who Needs Them?
Norman E. Marr, Gerard PrendergastHuman tellers are still the primary means ofproduct delivery, despite the trend towardselectronic and remote banking. In New Zealand,there exists a newly deregulated environment…
218
ISSN:
0265-2323e-ISSN:
1758-5937ISSN-L:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami