International Journal of Bank Marketing: Volume 40 Issue 5

Guest editorial: The impact of COVID-19 pandemic on mobile payment

Keng-Boon Ooi, Garry Wei-Han Tan

The cognitive-affective nexus on mobile payment continuance intention during the COVID-19 pandemic

Xiu-Ming Loh, Voon-Hsien Lee, Teck-Soon Hew, Binshan Lin

This study examines the antecedents of continuance intention to use mobile payment in the midst of a pandemic. In general, the cognitive-affective-conative (CAC) framework was…

Consumer adoption of mobile payment services during COVID-19: extending meta-UTAUT with perceived severity and self-efficacy

Nitin Upadhyay, Shalini Upadhyay, Salma S. Abed, Yogesh K. Dwivedi

The purpose of this paper is to identify and examine the important factors that could affect consumers' behavioural intention and use behaviour towards mobile payment services…

I won't touch money because it is dirty: examining customer's loyalty toward M-payment

Pooja Goel, Aashish Garg, Anuj Sharma, Nripendra P. Rana

Several industries including banking are booming because of COVID-19. However, it is still unknown whether this growth is momentary or permanent in nature. Hence, this study aims…

I Am too old for this! Barriers contributing to the non-adoption of mobile payment

Tat-Huei Cham, Jun-Hwa Cheah, Boon-Liat Cheng, Xin-Jean Lim

Since its inception, mobile payment is rapidly gaining popularity over the years, and starting to replace traditional modes of payment. The usage of mobile payments has further…

Will proximity mobile payments substitute traditional payments? Examining factors influencing customers' switching intention during the COVID-19 pandemic

Hong-Lei Mu, Young-Chan Lee

The objective of this study is twofold: first, to investigate the determinants of customers' switching intention from traditional payments to proximity mobile payments (PMPs…

Evaluating the sustainable use of mobile payment contactless technologies within and beyond the COVID-19 pandemic using a hybrid SEM-ANN approach

Mohammed A. Al-Sharafi, Noor Al-Qaysi, Noorminshah A. Iahad, Mostafa Al-Emran

While there is an abundant amount of literature studies on mobile payment adoption, there is a scarce of knowledge concerning the sustainable use of mobile payment contactless…