International Journal of Bank Marketing: Volume 39 Issue 2

Guest editorial

Nizar Souiden, Riadh Ladhari

Mobile banking adoption: a systematic review

Nizar Souiden, Riadh Ladhari, Walid Chaouali

This study is a systematic review of mobile banking services. Its main objective is to provide a state-of-the-art review of this particular growing type of services. It…

To continue or not to continue: a structural analysis of antecedents of mobile payment systems in India

Prashant Raman, Kumar Aashish

Consumers in India are increasingly using mobile payment systems (MPSs) to make online and offline payments. Digital payment applications are gradually being used as surrogates…

Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy

Heikki Karjaluoto, Richard Glavee-Geo, Dineshwar Ramdhony, Aijaz A. Shaikh, Ashna Hurpaul

This study develops a theoretical model of consumption values regarding the technology adoption of mobile banking (m-banking) services, with the financial service sector as the…

Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey

Berrin Arzu Eren

This study aims to investigates customer satisfaction from the use of bank chatbots and the effect of perceived trust in chatbots and banks' reputation on customer satisfaction.

How does convenience drive consumers' webrooming intention?

Amit Shankar

The aim of this study is to evaluate the impact of convenience on banking consumers' webrooming intention. To fulfil this objective, this study empirically investigates how…

The influence of mobile QR code payment on payment pleasure: evidence from China

Rong Liu, Jifei Wu, Grace Fang Yu-Buck

Drawing on self-determination theory, this paper compares the effects of QR code payment method (autonomous vs dependent payment) on payment pleasure, its mechanism and the…