International Journal of Bank Marketing: Volume 37 Issue 2

Interactive effects of organizational goal orientations on bank-employee’s behavior

Jaewon Yoo, Yeonsung Jung

The purpose of this paper is to test the effects of the service orientation on bank-employee behaviors; to empirically examine the moderating role of the productivity orientation…

Factors affecting Palestinian customers’ use of online banking services

Mohammed Z. Salem, Samir Baidoun, Grace Walsh

The purpose of this paper is to examine factors that affect Palestinian customers’ use of online banking services.

An integrated model for m-banking adoption in Saudi Arabia

Abdullah M. Baabdullah, Ali A. Alalwan, Nripendra P. Rana, Pushp Patil, Yogesh K. Dwivedi

The purpose of this paper is to identify and examine the most important factors that could predict the Saudi customer’s continued intention towards adoption of mobile banking.

Customer satisfaction index and financial performance: a European cross country study

Anastasia Golovkova, Jan Eklof, Aleksandra Malova, Olga Podkorytova

The purpose of this paper is to examine the relationship between customer satisfaction measured as Extended Performance Satisfaction Index (EPSI) and the financial performance of…

The impact of cognitive style, consumer demographics and cultural values on the acceptance of Islamic insurance products among American consumers

Alex Paton Schmidt

The purpose of this paper is to explore the extent by which consumer acceptance of an Islamic insurance product (Takaful) in a non-Muslim majority country would be affected by…

Consumer’s initial trust formation in IOB’s acceptance: The role of social influence and perceived compatibility

Souheila Kaabachi, Selima Ben Mrad, Bay O’Leary

The purpose of this paper is to explore how variables like propensity to trust, website usability, social influence, customer awareness about internet-only banks (IOBs) and…

Referral reward programs with scarcity messages on bank credit card adoption

Chanho Song, Tuo Wang, Michael Y. Hu

The purpose of this paper is to investigate how referral reward programs (RRPs) with scarcity messages influence consumer’ recommendation behavioral intentions about a bank credit…

Determinants of credit card spending and debt of Chinese consumers

Liqiong Lin, Mohamad Dian Revindo, Christopher Gan, David A. Cohen

The rapid growth of credit card use in China poses the potential for card overuse and the accumulation of increased debt. The purpose of this paper is to report on an…

Examining the role of commercial long-term care insurance in long-term care services

Tsu-Wei Yu, Lu-Ming Tseng

The purpose of this paper is to explore the role of commercial long-term care insurance (LTCI) in long-term care (LTC) services, and to elucidate the mediating roles of service…

Online insurance claims: when more than trust matters

Sabine Gebert-Persson, Mikael Gidhagen, James E. Sallis, Heléne Lundberg

The purpose of this paper is to develop and test a theoretical framework explaining the adoption of online insurance claims characterised by infrequent interactions, inherent…

What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia

Hung-Che Wu, Ching-Chan Cheng, Ananda Sabil Hussein

The purpose of this paper is to explore the structural relationship between experiential loyalty and its seven drivers – interaction quality, physical environment quality, outcome…

Determinants of banking consumers’ engagement in post service failure positive word-of-mouth: Examining mediating mechanisms

Ahasan Harun, Md Rokonuzzaman, Gayle Prybutok, Victor R. Prybutok

The purpose of this paper is to develop and examine a theoretical framework that evaluates the effects of banking consumers’ justice perception on their post-complaint mindsets…

An integrated framework for the adoption and continuance intention to use mobile payment apps

Michael Humbani, Melanie Wiese

The purpose of this paper is to develop and test an integrated model of the modified technology readiness index (TRI) with the extended expectation-confirmation model, in the…