International Journal of Bank Marketing: Volume 34 Issue 3

Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

Muslim Amin

– The purpose of this paper is to examine the internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty.

Examining the key dimensions of mobile banking service quality: an exploratory study

Minjoon Jun, Sergio Palacios

– The purpose of this paper is to identify the key dimensions of mobile banking (m-banking) service quality.

The intentions of Lebanese consumers to adopt mobile banking

Mehmet Haluk Koksal

The purpose of this paper is to identify the factors that differentiate customers with high intentions to adopt mobile banking from others. This study examined the effect of…

E-banking users’ behaviour: e-service quality, attitude, and customer satisfaction

Charles k. Ayo, Aderonke Atinuke Oni, Oyerinde J. Adewoye, Ibukun O. Eweoya

– The purpose of this paper is to investigate factors affecting e-banking usage based on electronic service (e-service) quality, attitude and customer satisfaction.

The effects of organization mission fulfillment and perceived organizational support on job performance: The mediating role of work engagement

Osman M Karatepe, Mehmet Aga

Drawing from Bagozzi’s (1992) reformulation of attitude theory, the purpose of this paper is to propose and test a conceptual model that links organization mission fulfillment…

Customer relationship management: An approach to competitive advantage in the banking sector by exploring the mediational role of loyalty

Suhail Ahmad Bhat, Mushtaq Ahmad Darzi

The purpose of this paper is to develop a comprehensive integrated model which helps in explaining the impact of Customer Relationship Management (CRM) dimensions (complaint…

Predictors of customer loyalty in the Pakistani banking industry: a moderated-mediation study

Muhammad Abid Saleem, Sadaf Zahra, Rashid Ahmad, Hina Ismail

The purpose of this paper is to develop an original framework to explore the effects of social influence (SI), market orientation (MO) and service quality (SQ) with moderating…

Editorial

Hooman Estelami