International Journal of Bank Marketing: Volume 32 Issue 5
Strapline:
For the financial services sector
Subject:
Table of contents - Special Issue: Building trust in financial services
Understanding the loss of trust in large banks
Robert Hurley, Xue Gong, Adeela WaqarThe purpose of this paper is to explore a stakeholder trust model of organizations and applies the model to diagnose the loss of trust in large banks (Universal and Investment…
3973
Do we bank on regulation or reputation? A meta-analysis and meta-regression of organizational trust in the financial services sector
Ann-Marie Nienaber, Marcel Hofeditz, Rosalind H. SearleTrust in financial institutions has been eroded through the collapse of mortgage-related securities, with confidence further denuded through well publicized cases of rogue traders…
2845
Trust and risk-taking in a pension investment setting
Jeanette Carlsson HauffThe purpose of this paper is to examine the effect of trust on financial risk-taking in a pension investment setting. Further: to delineate the effects of varying levels of…
1383
The impact of technology CSFs on customer satisfaction and the role of trust : An empirical study of the banks in Malaysia
Muhammad Tahir Jan, Kalthom Abdullah– The purpose of this paper is to identify and test technology-related critical success factors (CSFs) and its impact on trust and customer satisfaction.
2299
ISSN:
0265-2323e-ISSN:
1758-5937ISSN-L:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami