International Journal of Bank Marketing: Volume 18 Issue 3

Corporate‐customer satisfaction in the banking industry of Singapore

Robert W. Armstrong, Tan Boon Seng

Extends the current understanding of customer satisfaction at the business‐to‐business level in the Asian banking industry. The main thrust of the paper is an attempt to…

Why smart cards have failed: looking to consumer and merchant reactions to a new payment technology

Christopher R. Plouffe, Mark Vandenbosch, John Hulland

For more than a decade, bankers and others outside the financial services community such as hardware manufacturers have sought to solidify the place of smart card technology as a…

Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking

Luiz Moutinho, Anne Smith

Introduces a model which posits a crucial role for the evaluation of bank customers’ attitudes towards both human tellers and automated banking in mediating the ease of banking…

Gazetted hotels in Singapore: a banking study

Philip Gerrard, J. Barton Cunningham

Hotels can be classified as a type of business which not only uses large amounts of capital, but also employs relatively large numbers of people. The present study sets out to…