International Journal of Bank Marketing: Volume 17 Issue 4

Strapline:

For the financial services sector
Subject:

Table of contents

UK bank‐corporate relationships: large corporates’ expectations of service

Katherine Tyler, Edmund Stanley

Focuses on large corporates’ expectations of service delivery from their bank(s). Identifies some of the constituent elements of quality operational service, and assesses their…

2147

The institutional stature of the retail bank: the neglected asset?

Andy Lowe, Jari Kuusisto

As structural changes, new market entrants, new technologies and increasing customer demands gather momentum, retail banks are under pressure to reduce their cost structures so…

1516

Service quality in the banking sector: the impact of technology on service delivery

Mathew Joseph, Cindy McClure, Beatriz Joseph

The use of technology in the delivery of banking services is becoming increasingly prevalent as it is being employed to reduce costs and eliminate uncertainties. This research…

16407

Electronic cash: a qualitative assessment of its adoption

Isabelle T.D. Szmigin, Humphrey Bourne

Examines the nature of a relatively new financial service, electronic cash. A qualitative study of students’ use of a specific form of electronic cash, namely Mondex, was…

2557
Cover of International Journal of Bank Marketing

ISSN:

0265-2323

e-ISSN:

1758-5937

ISSN-L:

0265-2323

Online date, start – end:

1983

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Dr Hooman Estelami