International Journal of Bank Marketing: Volume 14 Issue 7
Strapline:
For the financial services sector
Subject:
Table of contents
Structural equation modelling of overall satisfaction and full use of services for ATMs
Mark M.H. Goode, Luiz A. Moutinho, Charles ChienTests an hypothesized model which measures the overall satisfaction gained from, and the full spectrum of services attached to, the use of automated teller machines (ATMs). Sees…
2651
Determinants of customer satisfaction in retail banking
Terrence Levesque, Gordon H.G. McDougallPoints out that customer satisfaction and retention are critical for retail banks, and investigates the major determinants of customer satisfaction and future intentions in the…
30512
Ethnicity and consumer financial behaviour: a case study of British Asians in the pensions market
Dawn BurtonObserves that, although ethnicity is an important issue in consumer behaviour, it has received relatively little attention in the UK. Indicates that there are considerable…
2857
The impact of the Basle capital adequacy ratio regulation on the financial and marketing strategies of Islamic banks
Rifaat Ahmed Abdel KarimReports that, unlike Western commercial banks, Islamic banks are prohibited by Islamic precepts to receive or pay interest, inter alia, in all their transactions. Argues that the…
4698
ISSN:
0265-2323e-ISSN:
1758-5937ISSN-L:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami