International Journal of Bank Marketing: Volume 13 Issue 4

The impact of deregulation on the UK building society branch network in the 1990s

Joseph Nellis, Terry Lockhart

Against a background of deregulatory change both within the UK andthe broader European context, examines the future prospects for buildingsociety branch networks. Identifies the…

Network management and the branch distribution channel

Steven J. Greenland

Discusses the revolution in the distribution of financial services,the main benefits of telephone banking and emphasizes the continuingimportance of the branch channel. Presents a…

Technology and innovation in retail banking distribution

James F. Devlin

The issue of distribution of retail financial services has receivedgrowing attention in the academic and professional literature and hasbeen hailed as an increasingly important…

Predicting automated teller machine usage: the relative importance of perceptual and demographic factors

Robert Rugimbana

In this study of usage of a retail banking service innovation,users and non‐users of automated teller machines (ATMs) are profiled interms of demographic and perceptual variables…

The effects of free banking on overall satisfaction: the use of automated teller machines

Mark Goode, Luiz Moutinho

At present banks and building societies cross‐subsidize certaintypes of accounts, namely student accounts, from profits made in otherareas of their business. The banks and…

Distribution strategy in the life and pensions market

David Shelton

Examines changes in the life and pensions industry in the UK withparticular regard to distribution. Reviews changes at the industry andproduct level and the major impacts these…