Interlending & Document Supply: Volume 24 Issue 2
Table of contents
Document delivery: the perspective of industrial information services
Sandra E. WardManaging the acquisition of journal articles against specific requests is part of the traditional portfolio of the industrial information service. In industry, holdings policies…
Putting the customer first: Total Quality and customer service at the British Library Document Supply Centre
Stella PillingGives a brief, recent history of the British Library Document Supply Centre and an outline of its customer base. Presents some of the Centre’s many customer service improvement…
The COBISS system: supporting interlending and document supply
Marta SeljakDescribes the Slovenian co‐operative online bibliographic system and services (COBISS), a development of a shared cataloguing system based on a network of 99 co‐operating…
Interlibrary lending in Zambia
Justin Chisenga, Gertrude ChelemuPresents the results of a survey of interlibrary lending operations in Zambia, which indicate that existing activities are concentrated on the two highly urbanized provinces, the…
Opinion paper: paying for scholarly communication: the future as a guide to the past
Bernard NaylorAddresses the effect ofthe anticipated near‐future change from print‐on‐paper toelectronically published journals on the way in which users will payfor access to authors’ work…
A response to Bernard Naylor’s opinion paper
Charles OppenheimAddresses the proposalsregarding payment by users for electronic access to publishedmaterial, put forward in the opinion paper titled “Paying forscholarly communication: the…