Property Management: Volume 37 Issue 3

Service quality of property managers of shopping complexes in Ibadan, Nigeria: Empirical evidence

Samson Oluseun Ojekalu, Olatoye Ojo, Timothy Tunde Oladokun, Sumoila Aremu Olabisi, Sunday Samuel Omoniyi

The purpose of this paper is to assess the service quality (SQ) of property managers of shopping complexes in Ibadan with a view to improving management practice.

Performance of physical asset management using the analytic hierarchy process

Fawzeia Abdulla Al Marzooqi, Matloub Hussain, Syed Zamberi Ahmad

The purpose of this paper is to explore certain resources, capabilities and competencies needed to improve the performance of physical asset management (PAM).

Changing realty: altering paths of brand discovery for real estate websites in India

Smitha Vasudevan, F.J. Peter Kumar

Brand awareness is a key cognitive metric and a vital component of consumer-based brand equity. Generating and maintaining brand awareness has been an important metric for brands…

Sector-level objectives and associated inhibiting and enabling factors for the Indian real estate sector from a process standardisation perspective

Kamal K. Mukherjee, K.C. Iyer, Anil Sawhney

A perceived uniqueness of real estate (RE) projects has led to a view among RE practitioners that since no two RE projects are the same, they must all follow their own unique set…

Winning tenants’ loyalty in the private rented sector

Danielle Claire Sanderson

The purpose of this paper is to help landlords and property managers to understand what they can do to increase tenants’ satisfaction and propensity to renew their lease, and…

Effect of demographic characteristics on service quality perception: Evidence from occupiers of shopping complex in Ibadan, Nigeria

Samson Oluseun Ojekalu, Olatoye Ojo, Timothy Tunde Oladokun, Sumoila Aremu Olabisi

Although a substantial amount of research on the effect of demographics on service quality perception can be found in the extant literature, practitioners and researchers in the…

Strategic corporate real estate management practice in Ghana

Naana Amakie Boakye-Agyeman, John Tiah Bugri

The success of every business depends to a large extent on its corporate real estate (CRE), given that, it is the physical assets that support its operations. To achieve this…

Reducing apartment vacancy duration: lessons from affordable housing

Christina S. Bollo

The purpose of this paper is to determine how much variance in vacancy duration can be explained by the architectural attributes of apartments and to illuminate strategies to…